Posted on 2006-07-10 23:21:45, modified on 2006-08-08 13:07:30
Tags: Broken software
A customer called today, wondering why his Thomson Lawbook Online didn't work on his MacOS/X machine. It didn't work on Safari, nor on Mozilla and neither on Firefox.
Thomson Support didn't really show their cluefullness: Yes, it has Java installed. No, it's not a network problem. No, Internet Explorer for the Mac has been phased out years ago.
Now I do like the simplicity of Mac, but it doesn't really make debugging easier. Luckely, searching for "java preferences" showed me three applications with which I could display the JDK Consoles.
They showed this:
JTOC::init
java.lang.NumberFormatException: For input string: "142_09"
at java.lang.NumberFormatException.forInputString (NumberFormatException.java:48)
at java.lang.Integer.parseInt(Integer.java:477)
at java.lang.Integer.parseInt(Integer.java:518)
at JTOC.setBrowserInfo(JTOC.java:577)
at JTOC.init(JTOC.java:224)
at sun.applet.AppletPanel.run(AppletPanel.java:354)
at java.lang.Thread.run(Thread.java:552)Note It's now halfway August, and Thomson Online hasn't come back to me with anything else "Can you please make sure he has the latest JDK installed."
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